Last updated: 17 October 2026
Park Central Lifestyle (“PCL”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect personal information when you visit our website or contact us about accommodation, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who We Are
This website is operated by [insert registered legal entity name], trading as Park Central Lifestyle.
Business address: [insert business address]
Privacy enquiries: info@parkc.co.za
Website: parkcentrallifestyle.co.za
Please address privacy requests to our Information Officer through the email above.
2. Information We Collect
Depending on how you interact with us, we may collect:
-
Your name, email address and telephone number.
-
Your preferred residence, accommodation requirements and information included in your enquiry.
-
Correspondence sent through our website, email, telephone or WhatsApp.
-
Technical information such as your IP address, browser type, device information and website access logs.
-
Information collected through cookies or embedded services, as explained in our Cookie Policy.
If you apply for accommodation, we may request additional information needed to assess your application or administer your agreement. The relevant application process should explain any additional requirements and uses.
Please avoid sending identity documents, banking details or other sensitive information through a general website enquiry unless we specifically request it through an appropriate channel.
3. How We Use Your Information
We use personal information to:
-
Respond to enquiries and provide accommodation information.
-
Assist with viewing requests, applications and accommodation arrangements.
-
Communicate about services you have requested.
-
Maintain, secure and troubleshoot our website.
-
Meet applicable legal obligations and resolve disputes.
We process information where we have an appropriate lawful basis, including your consent, steps needed to enter into or perform a contract, a legal obligation, or a legitimate interest recognised under POPIA.
Providing enquiry information is voluntary. However, without the necessary contact details or information about your request, we may be unable to assist you.
4. Marketing Communications
Submitting an enquiry does not automatically subscribe you to marketing.
We will only send electronic direct marketing where permitted by POPIA. You can ask us to stop marketing communications at any time by using the unsubscribe option provided or emailing us. Necessary communications about an enquiry or accommodation agreement may continue.
5. Sharing Your Information
We may share relevant information with authorised PCL staff, residence representatives and service providers who assist with hosting, IT support, communications or accommodation administration.
Information may also be disclosed to professional advisers, authorities or other parties where legally required or necessary to establish, exercise or defend legal rights.
Service providers handling information on our behalf must protect it and use it only for authorised purposes. We do not sell your personal information.
6. International Processing
Some technology or communication providers may process information outside South Africa. Where this occurs, we will ensure that the transfer meets applicable POPIA requirements, including appropriate protections or another permitted basis for transfer.
7. Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No online system can guarantee complete security.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by law. Retention depends on factors such as whether an enquiry becomes an application or agreement, recordkeeping obligations and outstanding disputes.
When information is no longer required, we will securely delete, destroy or de-identify it. Where a security compromise requires notification under POPIA, we will notify the Information Regulator and affected individuals as required.
8. Your Privacy Rights
Subject to applicable legal requirements, you may:
-
Ask whether we hold personal information about you and request access.
-
Request correction of inaccurate or incomplete information.
-
Request deletion of information we are no longer entitled to retain.
-
Object to certain processing.
-
Withdraw consent where processing relies on consent.
-
Object to direct marketing at any time.
-
Lodge a complaint with the Information Regulator.
To exercise these rights, email info@parkc.co.za. We may need to verify your identity before acting on a request. Withdrawing consent does not invalidate lawful processing carried out before withdrawal.
9. Applicants Under 18
Where an enquiry or application involves someone under 18, we will obtain consent from a parent, guardian or other legally competent person where required, or rely on another applicable legal authorisation.
10. External Links and Services
Our website may link to external websites or allow you to interact with services such as WhatsApp or YouTube. Those services process information under their own privacy policies. Please review those policies when using their services.
11. Complaints
Please contact us if you have concerns about how we handle your information. You may also lodge a complaint directly with South Africa’s Information Regulator:
Website: inforegulator.org.za
Complaints: inforegulator.org.za/complaints
12. Changes to This Policy
We may update this policy to reflect changes in our services, processing practices or legal requirements. The latest version will appear on this page with an updated date.